Trust & policies
Zaizah operates under clear return policies, terms and conditions, and a transparent loyalty program — covering individual orders, affiliate orders, and the Zaizah Coins program.
Returns & refunds — customer orders
Change of mind
7 days from delivery — unopened, unused, original packaging only.
Defective or wrong item
7 days from delivery — accepted in any condition, photos requested.
Refund timing
Processed to your original payment method within 7–14 business days.
Return windows at a glance
Order Type
Customer — change of mind
Window
7 days from delivery*
Condition
Unopened, unused, original packaging
Order Type
Customer — defective/wrong item
Window
7 days from delivery*
Condition
Any condition; photos requested
Order Type
Affiliate — personal purchase
Window
Same as Customer above
Condition
Same as Customer above
Order Type
Affiliate — resale stock (unsold)
Window
Not returnable, change of mind
Condition
Defective stock only, same as above
* Return windows marked with an asterisk are suggested defaults pending Zaizah's confirmation and legal review.
Affiliate stock & commission clawback
Stock bought to meet a monthly sales goal is treated as sold — it's not automatically returnable simply because it wasn't resold in time.
Defective or damaged stock can still be returned or exchanged under the standard terms.
If a referred customer returns their order, the commission earned on that sale is automatically reversed from the affiliate's balance.
If commission was already paid out, the clawed-back amount is deducted from the next payout.
Terms in brief
Prices shown in Mozambican Metical (MT), inclusive of VAT unless stated otherwise.
Material changes are communicated in-app and by email/WhatsApp, in Português and English.
Zaizah branding, product names and marketing materials remain Zaizah's property.
These terms are governed by the laws of Moçambique.
This is a working draft, written to be complete and internally consistent. It is not legal advice — please have it reviewed by a lawyer qualified in Mozambican consumer, e-commerce, and direct-selling law before publishing.